Information you send us
When you fill out our moving quote form, we receive the details you enter. Depending on the move, that can include:
- Your name, email address and phone number
- The town or address you're moving from and the one you're moving to
- Your preferred moving date and how flexible it is
- The type and size of your home, such as a house, apartment or condo and the number of bedrooms
- Access details, such as stairs, elevators, floor numbers and truck parking
- The services you're interested in, such as packing, unpacking or storage
- Anything you write in the message box
We also record the page you sent the form from, along with your IP address and browser details. Those technical details are used only to detect and block spam.
How we use it
We use what you send to answer your request: to ask follow-up questions, build an inventory, prepare a quote and schedule your move if you book it. We may contact you by email or phone for those purposes.
We don't sell your information, and we don't share it with other companies for their marketing.
Where it's kept
Quote requests are stored in our lead system, which our staff use to track and answer requests. Only staff who need the information to respond to you or to plan your move have access to it.
Cookies and Google Fonts
The site sets a session cookie only for staff who sign in to the lead system, to keep them signed in while they work. It isn't used to follow visitors around the site or across the web.
The site's fonts are loaded from Google Fonts. To deliver them, Google receives your IP address and basic browser information when a page loads. Google's own privacy policy governs how it handles that information.
How long we keep it
We keep quote requests for as long as we need them to respond, to carry out a move you book, and to keep a record of that move. You can ask us to delete your information at any time.
Asking us to delete your information
To have your information deleted, send the quote form again with the words "delete my information" in the message box, using the same email address or phone number you used before. We'll remove your records from our lead system and let you know by email or phone once it's done.
Children
This site is meant for adults arranging a move. We don't knowingly collect information from children.
Questions and updates
For a question about this notice or about your information, use the quote form and mention that it's a privacy question. We'll reply using the contact details you give us.
If we change how we handle information, we'll update this page and the effective date above.
